Our Commitment to Your Privacy

At EnergyLumin, we deeply respect your privacy and are committed to protecting it. Your trust is the cornerstone of our community. This Privacy Policy is created to transparently explain how we collect, use, and safeguard your personal information when you visit our website, connect with us, or purchase one of our creations.

Information We Collect

To provide you with a seamless and personalized experience, we may collect the following types of information:

  • Contact Information: Your name, email address, phone number, and shipping address when you create an account or place an order.
  • Payment Information: Your payment card details, which are processed securely by our trusted payment partners (e.g., Stripe, PayPal). We do not store your full payment card information on our servers.
  • Account Information: Your purchase history, saved items, and other details associated with your EnergyLumin account.
  • Device and Browse Information: Your IP address, browser type, and how you interact with our website (pages visited, time spent), collected through cookies and similar technologies to improve your experience.

How We Use Your Information

We use your information with care and respect, for purposes such as:

  • Fulfilling Your Order: To process your payment, create your beautiful pieces, and ship them to you.
  • Communicating With You: To send order confirmations, shipping updates, and respond to your questions or inquiries.
  • Improving Your Experience: To personalize your shopping journey, recommend products you might love, and enhance our website’s functionality.
  • Sharing Inspiration (with your consent): To send you emails about new collections, spiritual insights, and special offers, only if you have chosen to receive them.
  • Ensuring Security: To detect and prevent fraud and protect the integrity of our website.

Sharing Your Information

We do not sell your personal information. We may share it only with trusted third-party partners who help us operate our store, such as:

  • Service Providers: Including shipping carriers, payment processors, and marketing partners who are bound by confidentiality and data protection agreements.
  • Legal Requirements: If required by law, such as in response to a court order or subpoena, to protect our rights, or to ensure the safety of our customers.

Your Choices and Control

You have control over your personal information:

  • Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email you receive from us.
  • Account Information: You can review and update your account details by logging into your account on our website.
  • Cookies: You can manage your cookie preferences through your web browser’s settings.

Data Security

We implement reasonable security measures to protect your information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our website is intended for adults and is not directed to children under the age of 16. We do not knowingly collect personal information from children.

Contact Us

Your trust is important to us. If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact us.

Email: [email protected]